Metro Process Servers, LLC

Effective Date: July 17, 2026

Metro Process Servers, LLC ("we," "us," or "our") operates the website located at https://metroprocessservers.com/ and any related subdomains or pages (collectively, the "Site"). This Privacy Policy describes how we collect, use, and protect your personal information.

By accessing our website or providing your information, you agree to the terms of this Privacy Policy and our Terms of Service found here: https://gometroprocessservers.com/terms.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, mailing address, and similar contact details you provide when completing a form, requesting a quote, or contacting us.

Service Information: Details related to your process serving requests, case information, document delivery instructions, and related legal matters.

Payment Information: Billing details when you make a payment for services. Payment transactions are processed through secure third-party payment processors.

Usage Data: Information about how you interact with our Site, including IP address, browser type, pages visited, and date and time of visits.

Communications: Records of your correspondence with us, including emails, phone calls, and form submissions.

2. How We Use Your Information

We use the information we collect to provide, manage, and deliver our process serving and legal support services, communicate with you regarding your service requests, case status updates, appointment scheduling, payment notifications, and customer support, and send SMS messages to contacts who have opted in for transactional updates related to service requests, case updates, appointment reminders, and customer support. Marketing or promotional SMS messages are only sent to contacts who have separately opted in to receive them. We also use this information to process payments and maintain accurate billing records, improve our Site and services, and comply with applicable laws and legal obligations.

3. SMS Consent and Mobile Information

If you provide your phone number and opt in to receive SMS messages from Metro Process Servers, LLC, we may use your phone number to send text messages related to your service requests, case status updates, appointment scheduling, payment reminders, and customer support. If you separately opt in to receive marketing or promotional SMS messages, we may send you special offers, updates, and promotions.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.

4. Cookies and Tracking

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic. You may adjust your browser settings to refuse cookies, though some features of the Site may not function properly as a result.

5. How We Share Your Information

We do not sell your personal information. We may share your information with service providers, meaning third-party vendors who assist us with website hosting, payment processing, customer support, and similar operational functions, who are required to protect your information and may only use it to perform services on our behalf. We may also share information for legal compliance, when required by law, court order, or to protect the rights and safety of our clients, employees, or the public. We do not share your personal information with third parties for marketing or promotional purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, subject to applicable legal requirements, and opt out of SMS communications at any time by replying STOP.

To exercise your rights, contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our Site or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Metro Process Servers, LLC

P.O. Box 981

Mt. Clemens, MI 48046

Phone: (586) 842-8181

Email: [email protected]